27 April 2021

Drivers seek compensation from Mobil Yass over fuel error

| Hannah Sparks
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Mobil service station

Mobil Yass has apologised to the affected drivers for the error. Photo: ExxonMobil website.

At least 23 people are seeking compensation from ExxonMobil following a fuel error at its service station in Yass during the Anzac Day weekend.

Drivers were shocked to find their cars wouldn’t start after refuelling from the unleaded 91 petrol pump, which was incorrectly dispensing diesel.

The error was made by the fuel delivery driver, according to a statement from Mobil Yass.

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“We apologise for the inconvenience some of you may have experienced over the weekend at Mobil Yass,” the statement read.

“We can confirm there was a driver error upon delivery, and it’s currently being investigated.

“All tanks have been checked, pumped out and quality fuels are now back in the tanks, with no signs of contamination.”

Anyone who refuelled from the unleaded 91 petrol pump between 10:30 am on Friday, 23 April and 11:00 am on Saturday, 24 April, and has experienced problems with their car, should contact Mobil Yass on 9618 3736.

Region Media understands the service station is organising compensation for affected drivers.

“If your vehicle has been affected during this time, please come and see our friendly staff at Mobil Yass with your proof of purchase and mechanic reports, and we will discuss further with you,” the statement read.

Jaymie Grant was one of the first people to notice an issue after breaking down on the main street of Yass at around 4:00 pm on Friday.

“I was lucky. My partner was with me at the time and he suspected it was contaminated fuel. We drained the fuel tank out almost immediately,” Ms Grant said.

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Her car was back on the road after two days and she is only seeking $63 in compensation for the tank of fuel she purchased.

However, others haven’t been so lucky, with their cars ending up at a mechanic.

Drivers reported noticing smoke from their exhaust, their car shaking before stopping or their car not starting.

“We filled up there yesterday about 12:30 pm with 91. The car started shaking, then stopped running altogether,” one affected driver said on Saturday.

Another said, “When I tried to restart my car, it would only run for about two seconds and then stopped, with a big puff of smoke out the exhaust”.

Some affected drivers said they were impressed with Mobil’s response to the error and will continue to support the business.

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Jasmine Bell8:47 am 28 Apr 21

My car was one of the cars who got diesel in engine ill continue supporting buisness as its not there fault it was driver error

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