Snowy Monaro Regional Council Mayor Peter Beer said digital technology has changed lives for the better, referring to the Snap Send Solve app that was first introduced in Australia in 2010.
Local residents in the region reported more than 150 incidents in 2020 using the app, flagging everything from potholes to illegal dumping directly to council.
“Since promoting the app more widely to our community members as an efficient way to make a request, the number of reports has increased from an average of 10 per month to more than 50,” said Mayor Beer.
“This allows for a streamlined response as the service request is going through the right channel to be addressed, rather than just posting it on social media groups hoping that someone might see it.”
Residents in the Snowy Monaro are being encouraged to download the app and use it to send reports to council about issues such as problematic parking and dud streetlights. The app allows the user to log in, select the issue, optionally add a photo or notes, and hit send while the app automatically records the location.
The app removes the guesswork from reporting non-urgent problems in a local area. Whether a particular road, park, playground, drain or carpark falls under the authority of local, state or federal bodies, the app will determine the appropriate authority and send the request to the correct place.
The app is recommended for non-urgent problems, but in local emergency situations, residents should connect directly with Snowy Monaro Regional Council’s 24-hour service on 1300 345 345.
Snap Send Solve is available free from Apple’s App Store or the Google Play Store.