Batik Air has had a troubled time since the launch of its flights from Canberra to Bali. Photo: Canberra Airport.
Indonesian airline Batik Air has suspended its flights between Canberra and Denpasar (in Bali) just four months after launching the service in June 2024.
The airline has not provided a date on when these flights may resume; but has pledged to provide passengers who already booked flights with alternative travel arrangements or full refunds.
“Batik Air expresses its regret over the temporary suspension of its Denpasar-Canberra route, and acknowledges the concerns raised by affected passengers and the public,” the company said in a statement.
“This decision comes after a thorough review of operational and commercial factors, prioritising the long-term sustainability of the airline’s network while maintaining the highest standards of service excellence.
“The suspension was deemed necessary to ensure that Batik Air can continue to operate efficiently across its entire route network. While this decision is not taken lightly, it reflects a commitment to ensuring the reliability and quality of service that passengers expect.”
Batik Air has faced turbulence since its first service from Bali arrived in Canberra on 14 June 2024.
That inaugural flight was investigated by a regulator, who found it deviated from the route it was expected to take and at one stage passed just 924 feet above terrain, well below the minimum altitude permitted.
While the airline originally offered three flights a week between Canberra and Bali, it dropped that back to twice a week in August 2024.
Michael Thomson, Head of Aviation at Canberra Airport, said he was disappointed that Batik Air has decided to now fully pause its operations.
“While new routes often require time to build momentum, we also understand that the airline has faced operational challenges. We remain committed to working closely with our airline partners to enhance connectivity and provide our community with the best travel options,” he said.
Batik Air said it remains dedicated to reinstating the service when market conditions are more conducive.
“Its focus continues to be on providing a safe, reliable, and comfortable travel experience for all customers,” a spokesperson said.
“The airline is dedicated to providing comprehensive support and assistance throughout [the period of suspension].
“Batik Air sincerely apologises for any inconvenience caused and greatly appreciates the understanding and patience of its customers. The airline looks forward to resuming services on the Denpasar-Canberra route at the earliest opportunity.”
For further details on refunds or bookings can be obtained from the Batik Air website
Original Article published by Oliver Jacques on Riotact.
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