Cooma Hospital has been rated above the state average in a patient survey. Photo: Gail Eastaway.
Staff at hospitals across Southern NSW Local Health District (SNSWLHD) have been recognised for providing high levels of care, kindness and respect to patients in the latest Bureau of Health Information’s Emergency Department (ED) Patient Survey 2021-22.
The survey provides a snapshot of the experiences of 1793 people who attended the district’s EDs between July 2021 and June 2022, which included the Delta and Omicron waves of COVID-19.
Both Cooma Hospital and the South East Regional Hospital were rated above the state average in the survey.
SNSWLHD Chief Executive Margaret Bennett said staff should be proud of the high standards of care they continued to provide to patients while dealing with the significant challenges of the COVID-19 pandemic.
“These results are a wonderful reflection of our staff’s commitment to their patients and community at a time when they were balancing high demand, additional preventative measures and staff furloughing due to COVID-19,” Ms Bennett said.
“I am pleased to see such positive patient experiences at our hospitals, with the vast majority (89 per cent) of the patients surveyed rating the care they received at EDs as ‘very good’ or ‘good’.
“The majority of those surveyed also reported the district’s ED health staff were ‘always’ kind and caring (82 per cent) and ‘always’ treated patients with dignity and respect (85 per cent).”
A number of hospitals were recognised for their performance, with the majority of survey respondents saying they would speak highly of Cooma Hospital (81 per cent), Queanbeyan Hospital (73 per cent) and South East Regional Hospital (76 per cent).
Individual hospital results:
Cooma Hospital: Cooma Hospital ED performed better than the statewide average in relation to six survey questions. The vast majority of patients (89 per cent) rated ED care at Cooma as ‘very good’ or ‘good’. The majority of patients surveyed said they were always treated with dignity and respect (90 per cent) and that ED health professionals were always kind and caring (85 per cent).
South East Regional Hospital: South East Regional Hospital achieved strong results, performing better than the statewide average in relation to three survey questions and significantly improving on results from the 2020-21 survey in relation to the survey questions.
Almost all patients (92 per cent) surveyed rated the treating ED professionals as ‘very good’ or ‘good’. The majority of patients surveyed also said they were always treated with dignity and respect (86 per cent) and that ED health professionals were always kind and caring (84 per cent).
Batemans Bay Hospital: The majority of Batemans Bay Hospital ED patients surveyed said they were always treated with dignity and respect (84 per cent) and that ED health professionals were always kind and caring (81 per cent).
Queanbeyan Hospital: The majority of Queanbeyan Hospital ED patients surveyed said they were always treated with dignity and respect (86 per cent) and that ED health professionals were always kind and caring (83 per cent).
Moruya Hospital: The majority of Moruya Hospital ED patients surveyed (83 per cent) rated their overall care as ‘very good’ or ‘good’. Similarly, a majority (83 per cent) said they were always treated with dignity and respect.
Goulburn Base Hospital: The majority of Goulburn Base Hospital patients surveyed (83 per cent) rated their ED care as ‘very good’ or ‘good’. The majority of patients said they were always treated with respect and dignity (81 per cent) and that ED health professionals were always kind and caring (77 per cent).
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